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PeopleDoc HR Shared Services

Enable your Shared Service Center to Get More Done with Less

Exceed Expectations With a Shared Services Delivery Model

Exceed Expectations with a Shared Services Delivery Model

Many organizations have implemented a shared services center for common HR processes, but most are not realizing the full intended value. An HR shared services solution shifts more service delivery to the employee self-service tier, both improving operational efficiency and increasing employee satisfaction.

HR Shared Services Features

Multi-tier Support Use a multi-tier approach to service delivery, so that employees find their own answers at tier 0, issues that cannot be resolved at tier 0 are escalated to Tier 1 service agents, and issues that cannot be resolved at tier 1 are escalated to the experts in tier 2.
Multi-location Support Standardize processes and metrics across locations, while also changing the user’s view and language based upon location.
Employee Portal & Knowledgebase Provide employees with a company branded portal, accessible via multiple devices, and empower them to find relevant information in a personalized knowledge base.
Case Management Manage employee inquiries when employees cannot find the answers to their questions on their own.
Process Automation Automatically sort and assign incoming requests, and automatically transfer or escalate cases to the appropriate service agent or experts in a service group.
Document Management Directly access employee files that are relevant to a request from within PeopleDoc, and automatically archive all requests in the PeopleDoc HR Document Management solution.
SLA Measurement and Reporting Monitor KPIs ( Key Performance Indicators ) with dashboards and have a clear view on average response time, number of incoming requests, satisfaction rate, etc.
Call Center Integration Integrate with a phone system to monitor and track employee requests made by phone.

Benefits of PeopleDoc HR Shared Services

Standardize Processes

Harmonize routine HR processes from various locations or business units into standard processes used across the entire organization.

Empower Employees and Increase Satisfaction

Enable employees to find the answers to their own HR related questions through a continually updated knowledgebase, and ensure employees receive consistent and timely responses to questions they cannot answer on their own.

Increase HR Efficiency

Limit the number of requests HR receives by email or phone, and improve HR responsiveness by automating workflows to assign and escalate requests.

Define and Monitor SLA’s to Optimize HR Service Delivery

Track and report on key metrics in order to measure and continuously improve HR service delivery performance.

Benefits of HR Case Management and Knowledge Portal

PeopleDoc HR Case Management and Knowledge Portal changes thr way HR provides employees with information. Create searchable, personalized knowledgebase articles, as well as workflows to route and track employee requests.



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