Many organizations have implemented a shared services center for common HR processes, but most are not realizing the full intended value. An HR shared services solution shifts more service delivery to the employee self-service tier, both improving operational efficiency and increasing employee satisfaction.
Harmonize routine HR processes from various locations or business units into standard processes used across the entire organization.
Empower Employees and Increase Satisfaction
Enable employees to find the answers to their own HR related questions through a continually updated knowledgebase, and ensure employees receive consistent and timely responses to questions they cannot answer on their own.
Increase HR Efficiency
Limit the number of requests HR receives by email or phone, and improve HR responsiveness by automating workflows to assign and escalate requests.
Define and Monitor SLA’s to Optimize HR Service Delivery
Track and report on key metrics in order to measure and continuously improve HR service delivery performance.
PeopleDoc HR Case Management and Knowledge Portal changes thr way HR provides employees with information. Create searchable, personalized knowledgebase articles, as well as workflows to route and track employee requests.