HR spends too much time responding to simple and repetitive questions, generated by employees who expect almost instantaneous responses. An employee knowledgebase and case management solution empowers employees to find personalised HR information, and also enables HR to route and rapidly respond to more complex, non-routine requests.
PeopleDoc Employee Case Management enables HR to deliver consumer-level service to employees. Create searchable, personalised knowledgebase articles, as well as workflows to route and track employee requests.
Enable employees to find the answers to their own HR-related questions in a searchable and personalised knowledgebase, and to easily communicate with HR for more complex requests.
Limit access and visibility to HR cases based on the user’s role, and securely manage employee data. Track changes to employee requests, such as assignment changes and addition of notes.