HR spends too much time responding to simple and repetitive questions, generated by employees who expect almost instantaneous responses. An employee portal and case management solution empowers employees to find their own relevant HR information, and also enables HR to route and rapidly respond to more complex, non-routine requests.
PeopleDoc Employee Portal and Case Management enables companies to automate HR processes, ensure consistency and regulatory compliance, and improve employee satisfaction.
Empower Employees and Increase Satisfaction
Enable employees to find the answers to their own HR-related questions through a continually updated knowledgebase, and to easily communicate with HR for more complex requests.
Increase HR Efficiency
Limit the number of requests HR receives by email or phone, and improve HR responsiveness by routing employee requests to the right HR specialists, the first time. Easily create new processes and tailor workflows to automate HR transactions.
Ensure Confidential Case Management
Limit access and visibility to cases based on the user’s role, and securely manage employee data. Track changes to employee requests, such as assignment changes and addition of notes.
Define and Monitor KPI's (Key Performance Indicators) to Optimize HR Service Delivery
Track and report on key metrics in order to measure and continuously improve HR service delivery performance.
PeopleDoc HR Case Management and Knowledge Portal changes thr way HR provides employees with information. Create searchable, personalized knowledgebase articles, as well as workflows to route and track employee requests.