Advanced Analytics

Improve HR Service and Productivity Through New Insights

Advanced Analytics

Improve HR Service and Productivity Through New Insights


Intelligently Optimise Your HR Service Delivery

Armed with visibility into previous unknowns, such as how much time an employee takes to sign a contract and what categories of requests are received most frequently, HR can spot bottlenecks and track performance to proactively deliver the best possible employee support. Relevant insights and timely feeds of information in UKG Advanced Analytics arm you to prioritise resources and actions for maximum impact.

Advanced Analytics Features

KPI Monitoring and Reporting Monitor Key Performance Indicators such as SLAs (Service Level Agreements) with dashboards and have a clear view on average response time, number of incoming requests, satisfaction rate, and more.
Configurable Dashboards Configure easy-to-read dashboards to reflect your business needs and measure your priority KPIs. Monitor processes, such as new hire onboarding progress, quickly view which tasks still need to be completed. Drill down into the dashboard reports to get a closer look at the data.
Process Analytics Easily spot bottlenecks and opportunities for streamlining with visibility into your HR process performance.
Performance Insights Determine the effectiveness of HR representatives’ performances as well as the value of existing information in the knowledgebase and overall HR processes.
Proactive Compliance Quickly view where are you are missing documents or what documents are about to expire in order to proactively manage compliance regulations and policies.

Benefits of Advanced Analytics

UKG Advanced Analytics offers the reporting tools you need to gain new visibility into the entire organisation in order to improve HR processes and the employee experience.

Quickly know which documents you have, which are missing, which are no longer needed, and which need to be renewed or updated. Pull reports to see where you are out of compliance, and request any necessary documents from employees from within the report.

Define, monitor, and report on key performance indicators (KPIs) in order to measure and continuously improve HR service delivery performance - whether in a shared services model or not.

Easily spot trends and bottlenecks with easy-to-read dashboards. Monitor employee experience and track HR performance against SLAs and other KPIs to continually optimise services and processes.

Monitor HR’s performance, processes, and information in the knowledgebase to identify what works best for employees and where bottlenecks are occurring. Optimise processes to provide employees with better service, ultimately improving employee experience.

Measure and optimise performance of your knowledge portal content and your HR representatives responsible for managing employee requests. View in-depth data on your employee files, such as how quickly documents are completed or what documents are missing. Easily spot bottlenecks and opportunities for streamlining process like onboarding and internal transfers with visibility into your HR process performance.



Get started with the most innovative HR Service Delivery platform.

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