Everything we do is focused on the belief that your employees should receive the same level of service as your best customers. And we know HR makes this happen every day when they have the digital help they deserve.

Increase HR Agility and Productivity with An Integrated Platform

UKG HR Service Delivery (formerly PeopleDoc HR Service Delivery) makes it easy for HR to help employees, anytime anywhere, from a simple question to a complex event such as a maternity leave. Integrating with your HRIS, our software makes it easy for HR teams to automate almost any manual process and actively manage all related employee documents—all within a platform built to mitigate security risks and reduce compliance headaches. See for the first time what your workforce really wants from you and how you can increase HR productivity.

Case Management and Knowledge Base

UKG People Assist transforms the way HR provides employees with information. Employees can find what they need in their searchable, personalised knowledgebase articles and FAQs, while HR can effectively route, track and support employee requests.

Process Automation

Make slow, dull HR Operations a thing of the past! Supporting people-based processes—even those that span multiple HR systems—is simple with personalisation for local requirements. With UKG Digital Process Manager, HR teams can create processes, workflows, and forms with ease and effortlessly update them to support any changes in company policy or legal requirements.

HR File Management

Do more than just digitise documents. Actively manage your files and ensure compliance with UKG Document Manager. Easily generate and quickly find documents, securely transfer documents between locations and departments, and confidently respond to audits and requests.

Advanced Analytics

UKG Advanced Analytics simplifies data in easy-to-read dashboards to help you track KPIs and measure previous unknowns, giving you deep insights into your HR operations. Armed with insights, you can optimise HR service delivery and improve the employee experience.

Simplify & Accelerate Onboarding

Start on the right foot with new employees with a branded onboarding portal, and increase efficiency and compliance with advanced form and task management tools. Automated processes–personalised based on employee type, role, or location—help new hires hit the ground running on day one. UKG's solutions bring together the best of process automation, case management, and HR file management to support your new hires through this critical process.

Power HR Shared Services

Shared Service Centres utilise UKG HR Service Delivery to more efficiently manage and respond to employee requests. Support a multi-tiered service delivery model, report on SLAs, and scale globally. HR representatives can easily support employee needs with a knowledge portal for tier zero support and case management for more complex requests. At the same time, HR representatives can access employee files and kick off automated HR processes from any location, giving them the ability to support your global workforce. View the performance of your HR Shared Service Centres in easy-to-read dashboards and quickly identify areas for improvement.

The Only Integrated
HR Service Delivery Platform

We Put You In Charge. This is HR for People.