For clients who want a deeper partnership to reliably navigate complex HR transformation, achieve expected ROI and ensure organisational adoption, we offer Prime Services. Prime Services provides users with an ongoing dedicated Customer Success Manager, a dedicated support team, exclusive access to experts and information, and additional technical resources, such as unlimited access to a staging environment.
What we offer:
Prime Services customers partner with a long-term designated Customer Success Manager (CSM) from day one. Your CSM brings strong HR experience and business acumen along with technical understanding to proactively ensure your investments achieve your HR KPIs and business outcomes. Prime Services customers also benefit from in-depth Quarterly Business Reviews, with access to both standard and specific QBR reporting.
Benefit from the knowledge and collaboration of HR tech experts in the PeopleDoc network with expert HR sessions, the PeopleDoc Learning Centre, HR transformation workshops, HR Compliance Assist, and peer-to-peer networking with other Prime customers.
Prime Services customers receive a greater level of technical resources and support, including unlimited access to Staging and Testing environments, 24/7 phone support for Level 1 issues and priority handling of tickets.