Premium Success Service

Dedication to our customers’ success has earned PeopleDoc the highest loyalty rate in the industry.

For clients who want a deeper partnership to reliably navigate complex HR transformation, achieve expected ROI and ensure organisational adoption, we offer Prime Services. Prime Services provides users with an ongoing dedicated Customer Success Manager, a dedicated support team, exclusive access to experts and information, and additional technical resources, such as unlimited access to a staging environment.

Prime Services customers love the extra support, guidance, and access.

What we offer:

The Customer Success Manager Partnership

Prime Services customers partner with a long-term designated Customer Success Manager (CSM) from day one. Your CSM brings strong HR experience and business acumen along with technical understanding to proactively ensure your investments achieve your HR KPIs and business outcomes. Prime Services customers also benefit from in-depth Quarterly Business Reviews, with access to both standard and specific QBR reporting.

Expert Advice and Exclusive Access to Knowledge

Benefit from the knowledge and collaboration of HR tech experts in the PeopleDoc network with expert HR sessions, the PeopleDoc Learning Centre, HR transformation workshops, HR Compliance Assist, and peer-to-peer networking with other Prime customers.

Additional Technical Resources and Priority Support Handling

Prime Services customers receive a greater level of technical resources and support, including unlimited access to Staging and Testing environments, 24/7 phone support for Level 1 issues and priority handling of tickets.

THE GOODS:

Resources

Overview: Select Services

Select Services is the standard care that everyone receives when they join the PeopleDoc family. We provide the training, enablement, support, and resources you need to achieve your goals, enabling successful HR transformation and improving the employee experience.

Download Now