Ultimate Software and Kronos are now Ultimate Kronos Group.
Ultimate Software   Kronos   PeopleDoc

Products
Back
HR Service Delivery
Employee Case Management
Back
Process Automation
Advanced Analytics
Employee File Management
Back
Advanced Document Generation
Advanced Analytics

Envision PeopleDoc for Your Team

Try it now
Solutions
Back
HR Business Continuity
Power HR Shared Services
Accelerate Onboarding

Take Care of Your Employees and Minimise Business Disruptions

Download the Business Continuity Overview
Services
Back
Implementation
Learning I/O
Customer Success Services
Back
Prime Services
Select Services
HR Compliance Assist
Testing Environment Offering

See How PeopleDoc Customers Remain in Compliance Globally

Learn More About HR Compliance Assist
Customers
Partners
Resources
Back
Blog
Events
Resource Center

Agile HR starts with Automation

Download the Advanced Document Generation ebook
Company
Back
About us
Why us?

Everything HR Needs to Deliver Better Employee Service

Learn More About HR Service Delivery Solutions
Support
Contact
Careers
Language
Back
Deutsch
Nederlands
English / US
English / UK
Español
Français

Envision PeopleDoc for Your Team

Try it now

Customer Care & Support

Receive Fast and Friendly Assistance

Customer Care and Support Icon

A Hybrid Approach to Customer Support Services

In addition to responding to issues, PeopleDoc also proactively works with customers to ensure they are getting the most out of our products. We will work with you hand-in-hand to develop a deep understanding of your business processes, proactively identify challenges, and work toward future growth. With support offices in the USA and Europe, PeopleDoc product experts are available to help you with your issues and questions. Our Service Level Agreements ensure a timely response to our customers.

Benefits of HR Case Management and Knowledge Portal

PeopleDoc HR Case Management and Knowledge Portal changes thr way HR provides employees with information. Create searchable, personalized knowledgebase articles, as well as workflows to route and track employee requests.

Hypercare

Experience tells us that the first 30 days post go-live is a critical period that helps determine the success of the implementation. PeopleDoc understands that this is a time where additional support may be needed. Hypercare is a dual support function where the implementation manager and an assigned Customer Success Manager (CSM) work together to ensure the transition to a production environment goes smoothly.

The CSM conducts weekly case reviews and communicates back to the PeopleDoc team the status of the production environment. Any issues that are encountered are flagged as a high priority and are worked through by all involved teams.

THE GOODS

Resources

Overview: PeopleDoc Support Services

PeopleDoc's customer care team is here to support you, every step of the way.

Download Now

Customer Success Story: Natixis

Discover how Natixis used PeopleDoc to maximize the value of their Shared Service Center.

Read their Story

Overview: Training & Education Services

PeopleDoc offers a variey of training options to help you get the most out of our solutions.

Download Now

View all the resources

Get started with the most innovative HR Service Delivery platform.

Let's Talk