Customer Success Services

Supporting You Every Step of the Way

Get the Help You Need With Our Value-Add Services

PeopleDoc customers receive high-quality care that helps them to be more successful in their HR Service Delivery efforts. As part of standardised care, all PeopleDoc customers are assigned dedicated partners and support services to make sure you get big results and ongoing value. For customers seeking a deeper partnership that leverages our experience in digital HR transformation and best practices, we offer several value-add services for customer success. These proactive programs give you extra guidance, attention and tools to speed and predictably sustain results for even the most complex journeys.

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Our value-add services are a big part of why we have a 100% client retention.

What we offer:

Our standard care, Select Services, is your starting point to achieving HR transformation, and is available to all PeopleDoc customers. Our Customer Success Managers (CSMs) will help you kick off your PeopleDoc journey, create strategic plans, implement reporting and analytics, conduct in-depth Business Reviews and help you achieve your goals.

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Prime Services customers partner with a CSM to receive more personalised care and support from day one. As a Prime Services customer, you will receive a dedicated support team, exclusive access to PeopleDoc experts, HR4HR workshops, HR Compliance Assist, and unlimited access to Staging and Testing environments to test, train and preview new features.

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While undergoing organisational change, transformation of processes, or the rollout of new tools, it’s critical for employees to buy into the new strategy and way of life. With a 100% focus on HR, PeopleDoc understands the human element required for a project to be successful. We are invested in your success post-go-live and we offer several change management programs to help ensure the project sees widespread adoption and support. Options include communication kits, workshops, operational support, and more.

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PeopleDoc HR Compliance Assist is a one-stop online shop to help global HR leaders manage compliance and reduce data privacy risks. It includes two services:

  • An online portal with information created and curated by a network of compliance experts on relevant HR compliance subjects, for multiple countries and regions around the world
  • A quarterly ComplianceWatch newsletter to help subscribers stay on top of changes and best practices for these complex topics across multiple countries

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THE GOODS:

Resources

Get started with the most innovative HR Service Delivery platform.

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