Customer Success Services

Select Services, our standard service offering, is the starting point for your HR transformation and is available to all UKG HR Service Delivery customers. To support you in achieving your goals, our Customer Success Managers (CSMs) will get you up and running and help you create strategic plans, develop reporting and analytics and conduct in-depth activity reviews.

From day one, Prime Services customers receive the support of a dedicated CSM, offering a more personalised partnership. As a Prime Services customer, you will benefit from a dedicated support team, exclusive contact with UKG experts and access to issue-specific HR Transformation Services workshops, HR Compliance Assist and a pre-production platform for the testing of new features.

During organisational change, process transformation or the deployment of new tools, it's essential for employees to follow new strategies and ways of working. Because we focus 100% on HR, UKG knows that the human aspect is essential to a project's success. We offer various change management programmes to help you ensure that a project is widely adopted and supported. Our support includes communication kits, personalised workshops and operational support.

HR Compliance Assist is an online platform designed to help HR leaders manage compliance and reduce the risks associated with employee data privacy. It comprises two services:

• An online portal containing information on relevant HR compliance topics created and managed by a network of compliance experts for various countries and regions of the world.
• A quarterly newsletter, ComplianceWatch, which keeps subscribers informed of legal and regulatory developments across multiple jurisdictions and sets out best practice within the field.