People Assist
(Formerly Employee Case Management and Knowledge Portal)

People Assist (Formerly Employee Case Management and Knowledge Portal) enables employees to quickly get answers to their HR questions.

The UKG People Assist solution (Formerly PeopleDoc Employee Case Management and Knowledge Portal solution) empowers employees to find their own relevant HR information, and also enables HR to route and rapidly respond to more complex, non-routine requests.

Key Capabilities

• Create workflows without needing to code
• Track changes made to requests
• Save templated responses for faster service and consistent communication 
• Quickly access employee documents and files
• Collaborate swarm, or escalate a case when necessary
• Send documents generated as part of a case to the employee file
• View individual HR representative analytics to understand performance by employee
• View analytics to easily spot trends, bottlenecks, and measure HR representative performance

Download the People Assist product sheet to see how HR can get more done with fewer resources, while simultaneously improving employee satisfaction.