UKG People Assist

UKG People Assist, our Employee Case Management and Knowledge Portal, enables employees to quickly get answers to their HR questions.


The UKG People Assist solution empowers employees to find their own relevant HR information, and also enables HR to route and rapidly respond to more complex, non-routine requests.

Key Capabilities

  • Create workflows without needing to code
  • Track changes made to requests
  • Save templated responses for faster service and consistent communication 
  • Quickly access employee documents and files
  • Collaborate swarm, or escalate a case when necessary
  • Send documents generated as part of a case to the employee file
  • View individual HR representative analytics to understand performance by employee
  • View analytics to easily spot trends, bottlenecks, and measure HR representative performance


Download the People Assist product sheet to see how HR can get more done with fewer resources, while simultaneously improving employee satisfaction.

Download the People Assist solution overview

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About UKG


UKG delivers best-in-class HR and workforce management in an unmatched suite of solutions and services, backed by people who care about you and your people. We create global workforce experiences that are more meaningful and connected for all people, wherever they are and whatever industry they work in. That means insights are deeper, work is easier, and interactions are more impactful—powering breakthrough outcomes for businesses and the people that move them forward.


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