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Building HR Service Delivery
on a Global Scale

4 Keys to Success from American Express


Learn how American Express has undergone an initiative to globalise its HR Service delivery to increase efficiency and employee engagement and bring a consistent experience to global leaders.

Prior to moving to a shared service model and implementing PeopleDoc to deliver these services, HR at American Express was regionally compartmentalised. After the implementation, there is now a consistency across regions, employee engagement and efficiencies are up, and some processes are as much as 200% more efficient.

Adam Krahling, Vice President of Global HRIS, at American Express, highlighted several keys to success for this major strategic initiative. In this ebook, we'll examine these keys to success and explain the steps American Express took to achieve employee adoption.

Creating that experience to engage our workforce was a heavy focus, and a heavy indicator of how we needed to go about this change.

Download our complimentary ebook to find out how your organisation can achieve the same Global HR Service Delivery results as American Express.


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PeopleDoc by Ultimate Software is committed to putting people first. Its HR Service Delivery platform helps upgrade the employee experience, improve HR agility, and ease compliance management. In 2018, PeopleDoc joined Ultimate Software, a leading provider of human capital management cloud solutions serving approximately 4,500 customers.